FAQ
Contact customer service; we are online to answer your questions.
common Questions
Frequently Asked Questions
Minimum Order Quantity
We have no minimum order quantity; we can customize entirely to your needs.
How to send an order?
Contact us, we will quote you the best price, then ship the goods and provide you with a tracking number after payment.
Do You Ship Internationally?
Yes, we ship to over 35+ countries and regions worldwide and provide full order tracking. If you have special shipping requirements, please let us know in advance.
Is there any discount
Is there any discount
How Long Does It Take To Process And Ship My Order?
Standard peptides: We will ship within 3 days of receiving payment; estimated delivery time is 5–12 days.
What If I Need Technical Support After Purchasing?
Our technical and sales support team are always here to answer any questions you may have before or after your purchase. Please contact us via WhatsApp or email or form, we will usually respond within 12 hours.
When can I receive the goods after payment?
Depending on your location
For small order, please expect 5-7 days by DHL,UPS,TNT, FEDEX, EMS.
or mass order, please allow 5-15 days by Air.
What Types Of Peptides Do You Manufacture?
We specialize in a variety of high-purity peptides, including custom peptides, research-grade peptides, cosmetic peptides, and peptide lyophilized powders and raw materials for pharmaceutical applications.
What Is The Typical Purity Of Your Peptides?
Our peptides are typically ≥98% pure, and we provide detailed COA (Certificate of Analysis).
Where Are You Shipping From?
Our express parcels will be concentrated in Hong Kong and then sent to the world for delivery.
What is your re-shipping policy if there are customs or other shipping issues?
If the package has been dispatched and is not detained by customs, but shipping is delayed significantly due to customs issues, refunds will not be supported.
If the package is confirmed to be detained by customs, we will re-send it free of charge.
Why should you buy from us instead of other suppliers?
Because we are a factory, we can provide lower prices and guaranteed quality. We have extensive experience in domestic and foreign trade and provide services in an honest, timely and efficient manner.
Need more help?
Have Technical or Order‑Related Questions? We Are Ready To Assist
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